Privacy Policy

Banks Cabinet and Stone (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, request an estimate, or communicate with us about our services.

This policy covers our website and related estimate and service communications. Independently operated websites and services linked from our website have their own privacy practices.

1. Information You Provide

When you request an estimate or contact us, you may provide:

• Your name, email address, and phone number.
• Your town or service location.
• The type of project you are considering, such as cabinets, countertops, or kitchen or bathroom remodeling.
• Your project description, questions, preferences, and other information you choose to share.
• Additional project details, such as a property address, measurements, or photographs, if you provide them during follow-up communications.

Please do not include Social Security numbers, payment-card details, or other sensitive personal information in the website’s estimate form.

2. Information Received When You Visit

Our website and hosting services may automatically receive technical information when you visit, such as your IP address, browser and device information, requested pages, referring website, and the date and time of your visit.

Cookies and similar technologies may support website functions, form operation, and security. You can manage cookies through your browser settings. Blocking certain technologies may affect how parts of the website work.

3. How We Use Information

We use information for purposes connected with your request and our business operations, including:

• Responding to questions and estimate requests.
• Discussing project scope, materials, budget, service availability, and next steps.
• Preparing estimates and coordinating consultations, scheduling, and requested services.
• Communicating about an ongoing project or customer-service issue.
• Operating, maintaining, troubleshooting, and protecting our website.
• Maintaining appropriate business records and meeting legal obligations.

A request for an estimate is not, by itself, permission to enroll you in unrelated marketing communications. Where separate consent is required, we obtain that consent before sending those communications.

4. When Information May Be Disclosed

We may disclose information in the following circumstances:

• Service providers: To providers that support website hosting, form delivery, email, communications, recordkeeping, or other necessary business functions.
• Project coordination: To personnel, contractors, suppliers, or related Harris Banks businesses when needed to respond to or carry out the services you request. We limit this disclosure to information relevant to the purpose.
• Legal and safety needs: When required by law or legal process, or when reasonably necessary to investigate misuse, protect rights, or address a safety or security concern.
• Business transitions: In connection with a merger, sale, or transfer of business assets, subject to applicable requirements.
• Your authorization: When you direct us to disclose information or otherwise give appropriate permission.

This policy does not authorize third parties to use your enquiry details for unrelated purposes.

5. External Websites and Services

Our website links to third-party services, including supplier websites, map services, and inventory resources. When you follow an external link, that service may receive information about your visit and apply its own privacy policy.

An affiliation or link does not mean that every third-party service follows this policy. Review the relevant provider’s privacy notice before submitting information through its website.

6. Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing projects, maintaining required business records, resolving disputes, and meeting legal obligations. The appropriate retention period depends on the information and the reason it is held.

We take reasonable steps to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

7. Your Choices and Privacy Requests

You may contact us to ask about personal information you have provided, request a correction, or ask us to delete it. We may need to verify your identity and may retain information where permitted or required for legal, contractual, security, or recordkeeping purposes.

Depending on your location and whether applicable privacy laws cover our activities, you may have additional rights, including access to or a copy of your information, correction, deletion, or opting out of certain processing. We will handle applicable requests within the period required by law.

Send requests to info@bankscabinetandstone.com with the subject Privacy Request. You may also submit a privacy request by calling 512-750-8303 or writing to the address in the Contact Us section. If we decline a request and an applicable law provides an appeal right, you may ask us to reconsider by emailing the same address with the subject Privacy Appeal and explaining the decision you are appealing. Where required, we will explain the outcome and how to contact the appropriate regulator.

You can also contact us to stop optional marketing communications. Necessary communications about a requested or ongoing service may continue.

8. Children’s Privacy

Our website and services are directed to adults arranging home or business projects, not children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information, contact us so we can investigate and take appropriate steps to remove it.

9. Changes to This Policy

We may update this policy to reflect changes in our practices, services, or applicable requirements. The latest version will be posted on this page with its updated date. Where required, we will provide additional notice or obtain consent for material changes.

10. Contact Us

For questions about this policy or a privacy request, contact:

Banks Cabinet and Stone
Address: 381 Ash Juniper Dr, New Braunfels, TX 78132, USA
Phone: 512-750-8303
Email: info@bankscabinetandstone.com